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Seavirello is committed to protecting your personal data and ensuring transparency regarding how we collect, store, and utilize your information. This Privacy Policy outlines our data handling practices in strict accordance with the Personal Data (Privacy) Ordinance (PDPO) (Cap. 486) of the Hong Kong Special Administrative Region (HKSAR).

1. Data Collection

We collect minimal personal information necessary to deliver our local cruise services and manage customer appointments. The types of data we collect include:

  • Identity and Contact Information: Name, phone number, and email address provided when you book a free consultation through our website.
  • Fiscal Information: Bank account details (only if provided securely via email for the purpose of executing an accepted cancellation refund).
  • Booking Records: Specific details regarding your 10 cruise preferences, custom activity choices, and dining selections discussed during your office visit.

We do not collect any electronic payment information or credit card numbers on our website, as all transactions are conducted strictly via cash at our physical office.

2. Purpose of Data Utilization

The data collected by Seavirello is utilized solely for the following operational purposes:

  • Scheduling and confirming your free in-person consultation appointments.
  • Developing the customized onboard activities and dining options discussed during your consultation.
  • Communicating vital trip details, scheduling updates, or operational notices.
  • Processing accepted cancellations and distributing refunds via email and bank transfer.
  • Adhering to legal, safety, and regulatory requirements set forth by the Marine Department of Hong Kong.

3. Data Storage and Protection

We implement appropriate administrative and organizational security measures to protect your personal data against unwanted access, accidental loss, disclosure, or alteration.

  • Digital Security: Data collected through our website or via email (such as bank details for refunds) is stored securely with restricted access permitted only to company personnel.
  • Physical Security: Any records maintained at our office (Prestige Tower, 23-25 Nathan Rd, Tsim Sha Tsui) are stored in secure environments.
  • Retention Period: We retain your personal information only as long as necessary to fulfill the operational purposes detailed in this policy, or to comply with applicable statutory record-keeping obligations under Hong Kong law.

4. Non-Disclosure to Third Parties

Seavirello does not sell, rent, trade, or share your personal data with third-party marketing companies. Your information is only disclosed to external entities under the following specific circumstances:

  • When required by law, court order, or a formal request from Hong Kong government authorities, including maritime safety bodies.
  • To our dependable service partners (such as catering or activity providers) who require specific detail packages to fulfill your customized itinerary requests, under strict confidentiality terms.

5. Your Rights Under the PDPO

Under the Personal Data (Privacy) Ordinance of Hong Kong, you hold specific rights regarding your personal information. You have the right to:

  • Check whether we hold your personal data and request access to that data.
  • Request the correction of any personal data that is inaccurate or incomplete.
  • Request clarity regarding our data protection policies and the types of data we hold.

To exercise any of these rights, or to submit an inquiry regarding your data, please contact our data compliance officer during office hours (Monday to Friday, between 10 AM HKT and 5 PM HKT):